Released on: September 4, 2008, 8:39 am

Press Release Author: Kaseya

Industry: Software

Press Release Summary: IT automation platform enables managed service provider to
increase customer base by 25% and save 90 man hours per week


Press Release Body: ST. HELIER, JERSEY, September 4th 2008: Kaseya
(http://www.kaseya.co.za), a global provider of IT automation software for IT
solutions providers and public and private sector IT organisations, today announced
that South African IT consultancy Netcad has transformed its managed service
business following the implementation of the Kaseya IT automation platform. By using
Kaseya to automate key tasks and remotely manage client IT systems, the company has
dramatically reduced travel to client sites and freed up over 90 man hours per week.
This has enabled Netcad to grow its customer base by 25% without increasing its
head count, and attract new clients located a significant distance from its
Johannesburg headquarters.

Since the implementation of Kaseya in June 2007, Netcad has radically transformed
its IT services business from a traditional \"break/fix\" model to one that offers
proactive IT managed services and support for more than 600 PCs, laptops and
servers. The platform enables Netcad to remotely and simultaneously monitor and
manage the infrastructure, network components, servers and desktop PCs for every
client, through a single, integrated web-based interface.

The integrated view also enables Netcad to group and manage the IT systems according
to client, machine roles, or by physical site, as well as other service-based
permutations such as all customers on ‘Platinum’ service level. As a result, the
company can schedule key tasks and procedures such as system back-up, running virus
checks, deletion of temporary files and patch management, and run these across the
entire customer base at the same time.

Dianne Blumberg of Plastics Federation of South Africa, a customer of Netcad,
commented: “Outsourcing the ongoing management and maintenance of our IT system to
Netcad means that our IT is always functioning at an optimal level. Downtime is
minimised and potential issues are identified before they become a problem, but most
importantly using a specialist managed service provider ensures we can concentrate
on our core business.”

According to Jan Smith, marketing manager at Netcad, Kaseya has really opened up the
market for the IT consultancy: “Previously, we supported businesses close to
Johannesburg to minimise ‘dead’ travel time, which could be as much as 20 hours a
day, but by automating and running key tasks remotely we can cost-effectively
support companies with multiple branches or rural offices. We have dramatically
increased our capacity to take on new business, while ensuring all clients receive a
rapid, proactive IT service. We evaluated many systems and Kaseya stood out head
and shoulders above the rest. In just 12 months the software has transformed our
business.”

Key features of the Kaseya IT automation platform include:
• Fully automated patch management
• Easy, powerful and comprehensive scripting for scheduling and automating tasks
• Automated, recurring and complete hardware inventory and software inventory and
audits
• System monitoring and event alerts
• Secure remote control
• Comprehensive, integrated management reporting
• Powerful anti-virus and anti-spyware detection

Garth Hayward, Regional Manager Africa, Kaseya, commented: “Netcad is an excellent
example of a traditional IT service provider that has successfully made the
transition from ‘break-fix’ to proactive, automated IT managed service provision.
Smaller businesses are faced with an increasingly competitive and globalised market,
where every penny and every second counts. By using Kaseya, managed service
providers such as Netcad can meet the demands of smaller businesses for reliable,
cost-effective and flexible IT support.”

To find out more about how Kaseya can transform managed service delivery, register
to attend the company’s free “Journey to Managed Services” educational seminars,
running in Pretoria, Johannesburg, Port Elizabeth and Cape Town from 16th to 19th
September 2008.

- Ends -







NOTES TO EDITORS

About Netcad
Based in Johannesburg, NetCad (Pty) Ltd is an IT consultancy that specialises in the
design, implementation and support of computer systems. The company also provides
clients with basic and advanced training, as well as supplying computer hardware and
peripherals.

About Kaseya
Kaseya is a global provider of IT automation software for IT Solution Providers and
Public and Private Sector IT organisations. Kaseya’s IT Automation Framework allows
IT Professionals to proactively monitor, manage and maintain distributed IT
infrastructure remotely, easily and efficiently with one integrated Web based
platform. Kaseya’s technology is licensed on over three million machines worldwide.
For a free 30 day trial of the Kaseya Solution go to the Kaseya IT Automation
Software download.




Web Site: http://www.kaseya.co.uk

Contact Details: For more information, please contact:
Gabriela Warren or Louise Andrews
Wildfire PR
Tel: +44 (0) 20 8339 4420
Email: kaseya@wildfirepr.co.uk